Track Your Order
Your next chapter in reworked fashion is on its way. Follow your DORI LYS order from our studio to your wardrobe.
Check your order
View your orders to open your order details and check its status. You can also open your order confirmation email and follow its order-status link.
Where is my tracking number?
Once your order has shipped, look for your shipping confirmation email. It contains your tracking number. Follow the tracking link in that email or on your order-status page to check your shipment with the carrier. Please check your spam or promotions folder if you cannot find the email.
Your order number identifies your purchase; your tracking number identifies the shipment. Use the tracking number when checking with the carrier. Tracking updates depend on the carrier and destination country.
Still waiting for dispatch?
Every DORI LYS piece is created in small quantities using recycled and reworked materials. Orders are usually processed within 2–5 business days after payment confirmation. Pre-order pieces take approximately 2–4 weeks to complete.
Material availability, collection launches and busy periods can mean a longer preparation time. Responsible fashion cannot be rushed, and we prioritize thoughtful sourcing and quality.
After dispatch
Delivery estimates begin after your order has been dispatched, not when you place it:
- Moldova: usually 1-2 business days.
- European Union: 7–10 business days.
- Outside the European Union: 7–14 business days, or longer.
Customs procedures, local courier delays and peak periods may affect delivery. For full details, read our Shipping & Delivery Policy.
Need a hand?
If you cannot find your tracking details, or your parcel appears lost or significantly delayed, contact us with your order number and the email address used at checkout so we can help. Please do not share your private order-status link publicly.